Effective Date: 28.07.2025
Website: https://www.lab88.ai
All visitors should read these Terms & Conditions carefully.
By browsing this website, you agree to the legal terms and conditions set forth below. If you do not agree with these terms, please refrain from using the website or its services.
(01) OPERATOR
This website, https://www.lab88.ai, is operated by Lab88 OÜ, a private company registered in Estonia.
Registered address: Tornimäe tn 5, 10145 Tallinn, Estonia.
Contact: operations@lab88.ai.
For the purposes of the General Data Protection Regulation (GDPR), Lab88 OÜ acts as the data controller for personal data processed through this website. Please also refer to our Privacy Policy for details on how we handle your personal data.
These Terms govern your access to the site and your use of its content and features.
(02) SCOPE AND AGREEMENT
These Terms apply to your use of the website, any AI powered assistants, and any paid or free services provided through the site.
Our Privacy Policy explains how we process personal data in accordance with the General Data Protection Regulation (GDPR). By using the site, you agree to these Terms. Where we rely on your consent for specific types of processing (for example, non-essential cookies or receiving marketing communications), you will be asked to provide such consent separately and you may withdraw it at any time.
Our AI-powered assistants are designed to support users with information. They do not involve automated decision-making that produces legal effects or similarly significant effects on you within the meaning of Article 22 GDPR.
(03) ELIGIBILITY, ACCOUNTS, AND ACCESS
You must be at least 16 years old to use the site.
If national law allows a lower minimum age of consent (but not below 13), we will comply with that requirement.
We do not knowingly collect or process personal data of children under the applicable age of consent. If we become aware that we have inadvertently collected such data, we will take steps to delete it without undue delay.
Some features may require an account or a subscription. Account information is processed on the basis of performance of a contract (Article 6(1)(b) GDPR). You must keep your credentials confidential, and you are responsible for all activity under your account.
If you act for a company, you confirm that you have authority to bind that company.
(04) INTELLECTUAL PROPERTY
All content, information, design, software, and services on the site are the property of Lab88 OÜ or its licensors and are protected by applicable intellectual property laws.
You may download or print content for personal, non-commercial use.
Any reproduction, redistribution, modification, public display, or reuse for commercial purposes requires our prior written permission.
Please note that intellectual property rights do not affect your rights under data protection law. If any content you submit contains personal data, its processing will be governed by our Privacy Policy in accordance with the GDPR.
(05) ACCEPTABLE USE
You agree not to:
- Break any law, including data protection laws, or infringe the rights of others.
- Upload malicious code or try to gain unauthorized access.
- Scrape, crawl, or harvest data outside features we provide, including personal data of other users without a lawful basis under the GDPR.
- Interfere with or disrupt the site, networks, or providers.
- Reverse engineer or attempt to extract source code.
- Use the services to generate illegal, harmful, or abusive content.
- Submit or process personal data of third parties through the services unless you have a lawful basis to do so under the GDPR.
We may suspend or end access that breaches these rules.
(06) THIRD PARTY SERVICES
We use trusted providers to run parts of our services, including:
- Webflow for hosting.
- HubSpot for CRM and email.
- Typeform for forms.
- Calendly for scheduling.
- Google Meet for video calls.
- Stripe for payments.
- Google Analytics for analytics.
- OpenAI for AI processing.
Your use of features that rely on these providers may also be subject to their service terms for functionality. However, this does not limit our responsibility as data controller. Lab88 OÜ remains accountable under the GDPR for the processing of personal data carried out on our behalf.
We have entered into Data Processing Agreements with each of these providers in line with Article 28 GDPR. Where providers transfer personal data outside the European Economic Area, we ensure that appropriate safeguards are in place in accordance with Articles 44–49 GDPR (such as Standard Contractual Clauses or adequacy decisions).
(07) AI SPECIFIC TERMS
AI outputs can be inaccurate or incomplete. You should carefully review outputs before use and should not rely on them as professional advice.
Our AI-based services do not involve automated decision-making that produces legal effects or similarly significant effects on you within the meaning of Article 22 GDPR.
Any personal data you submit through AI features will be processed in accordance with our Privacy Policy. OpenAI acts as our data processor and processes data only on our documented instructions in line with Article 28 GDPR.
You should not enter special categories of personal data (such as health, biometric, or political data) into AI features unless strictly necessary and with an appropriate lawful basis under the GDPR.
We may limit or suspend AI features at any time to protect users and comply with law.
(08) PRICES, BILLING, CANCELLATIONS, AND REFUNDS
Payments are processed securely by Stripe. We do not store card numbers on our systems. Stripe acts as an independent controller for payment data in accordance with its own privacy policy, and as our processor where applicable. Appropriate safeguards are in place for any transfers outside the European Economic Area in line with Articles 44–49 GDPR.
We process your payment information only for the purpose of completing transactions, fraud prevention, and compliance with legal obligations. It will not be used for profiling or other purposes unrelated to the provision of services.
Subscriptions renew automatically at the end of each term unless you cancel before renewal.
We may change prices on renewal. We will give reasonable notice by email or on the site. If you do not agree, you must cancel before the next renewal.
You can cancel a subscription at any time effective from the next renewal.
We do not refund partially used periods unless required by law or expressly stated for a specific product.
Professional services, development, and consulting:
- Fees are payable in advance as a non-refundable retainer or per milestone as set out in the Statement of Work.
- Retainers are non-refundable once we allocate capacity and begin mobilization.
- Time and materials overages are billed monthly in arrears. Unused retainer hours expire at the end of the term unless the Statement of Work allows rollover.
- Cancellation by you: You may cancel ongoing services at any time with 14 days’ written notice. We will stop work on receipt of notice and provide a handover of in-progress materials. Amounts already paid are non-refundable. If you have prepaid for milestones not yet started, we will refund the unused portion except any non-refundable mobilization fee defined in the Statement of Work.
- Cancellation by us: We may cancel for material breach or non-payment after notice. We will refund any prepaid amounts for work not delivered, excluding the non-refundable retainer.
- Late payment: For business-to-business transactions, statutory interest for late payment applies at the reference rate plus 8 percentage points per year.
Consumers in the EEA: If you are a consumer, nothing in this section limits your mandatory rights, including the 14-day right of withdrawal for distance contracts where applicable. If you ask us to start performing during the withdrawal period, you acknowledge that you will lose the right of withdrawal once the service has been fully performed and you will owe a proportionate amount for work performed up to withdrawal. You may exercise your withdrawal rights by contacting us.
(09) PROMOTION
If you are a business customer, you grant us a limited right to use your company name and logo in our portfolio and sales materials while you are a customer. We rely on our legitimate interest (Article 6(1)(f) GDPR) in promoting our services for this use.
If your company name or logo contains personal data (for example, if you operate as a sole trader), such personal data will be processed in accordance with the GDPR. You have the right to object at any time to this processing under Article 21 GDPR.
You can opt out at any time by emailing operations@lab88.ai.
We do not imply endorsement.
(10) PRIVACY AND COOKIES
We collect and process limited personal data to operate the site and services. For full details of how we handle your data, please see our Privacy Policy.
We use essential cookies that are strictly necessary for the operation of the site without requiring consent. Non-essential cookies (such as for analytics or personalization) are only set with your prior consent via our cookie banner, which allows you to make granular choices. You may withdraw your consent at any time as easily as you gave it, either through the banner or by adjusting your browser settings.
Where non-essential cookies are provided by trusted third parties (for example, Google Analytics or HubSpot), these providers may also process your data subject to appropriate safeguards. Further details are set out in our Privacy Policy.
The legal bases we rely on for processing personal data include:
- Performance of a contract (Article 6(1)(b) GDPR),
- Compliance with legal obligations (Article 6(1)(c) GDPR),
- Legitimate interests (Article 6(1)(f) GDPR), and
- Consent (Article 6(1)(a) GDPR) where required, including for non-essential cookies and marketing.
(11) SITE SECURITY AND AVAILABILITY
We take appropriate technical and organizational measures to secure the site and maintain availability in line with Article 32 GDPR. However, we do not guarantee uninterrupted or error-free service.
We are not responsible for losses caused by downtime, cyber threats, or access issues beyond our reasonable control.
In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, we will comply with our obligations under Articles 33 and 34 GDPR, including notifying supervisory authorities and affected users where required.
You can help us maintain security by reporting vulnerabilities or security issues to operations@lab88.ai.
(12) GOOGLE MEET AND RECORDINGS
Meetings may be held on Google Meet, a service provided by Google. Google may act as a processor or independent controller for certain processing in accordance with its own privacy policy.
We do not record meetings by default. If a meeting will be recorded, we will notify participants in advance and, where required, obtain consent in accordance with Article 6(1)(a) GDPR. Recordings will only be used for the specified purpose communicated at the time of recording (for example, training, record-keeping, or service delivery) and will be retained only as long as necessary for that purpose before being securely deleted.
(13) INTERNATIONAL USE AND EXPORT
You must comply with applicable export control and sanctions laws.
You confirm you are not subject to EU, UK, or US sanctions that bar you from using the services.
(14) DISCLAIMERS
The site and services are provided “as is” and “as available”.
We do not warrant that content is accurate, complete, or fit for a particular purpose.
Links to third party sites are provided for convenience. Use them at your own risk.
Nothing in this section affects your statutory rights under applicable law, including your rights under data protection law (such as the GDPR).
(15) LIMITATION OF LIABILITY
Nothing in these Terms excludes or limits liability where the law does not allow it, including for death or personal injury caused by negligence, for fraud, or for rights granted under data protection law.
To the fullest extent allowed by law, Lab88 OÜ is not liable for loss of profits, revenues, business, goodwill, data, or indirect or consequential loss.
Our total liability for any claim relating to the site or services is limited to the amount you paid to us in the 12 months before the event giving rise to the claim, except where GDPR or other applicable data protection law provides a non-waivable right to compensation.
(16) INDEMNITY
If you use the services in breach of these Terms or the law and that causes a claim against Lab88 OÜ, you agree to defend and indemnify Lab88 OÜ from the resulting losses, costs, and expenses.
This indemnity does not limit or exclude Lab88 OÜ’s own responsibilities as a data controller under the GDPR or other applicable data protection laws.
(17) CONSUMER RIGHTS IN THE EEA
If you are a consumer in the EEA and buy a paid digital service online, you have a 14-day right of withdrawal.
You can exercise this right by emailing operations@lab88.ai.
If you ask us to start the service during the withdrawal period, you acknowledge that you will lose the right of withdrawal once the service has been fully performed. If the service has started but not finished, we may deduct a proportionate amount.
Refunds are made without undue delay and within 14 days of your notice, using the original payment method unless you agree otherwise.
These Terms do not limit any mandatory consumer rights, including your rights under the GDPR to access, rectify, erase, or port your personal data.
(18) CHANGES TO THE TERMS
We may update these Terms. We will post the new version on this page and update the effective date.
If we make material changes that affect your rights under these Terms or our processing of your personal data, we will notify you in advance by email or through the site. Continued use after such changes means you accept the updated Terms.
(19) GOVERNING LAW AND JURISDICTION
If you are a business user, Estonian law governs these Terms and the courts of Tallinn have exclusive jurisdiction.
If you are a consumer in the EEA, you may bring claims in your local courts and under your local consumer laws. Nothing in this section limits your rights under the General Data Protection Regulation (GDPR), which applies regardless of governing law.
(20) MISCELLANEOUS
No waiver is implied by a delay or failure to enforce a right.
If a provision is invalid, the rest remains in force.
You may not assign your rights or obligations under these Terms without our prior consent.
We may assign our rights and obligations in connection with a merger, acquisition, or sale of assets. Where this results in a change of data controller for your personal data, we will provide you with notice in accordance with the GDPR.
These Terms form the entire agreement for your use of the site and services, except for any separate signed contract you have with us, which will control in case of conflict.
